Frequently Asked Questions
Can you quickly explain what VoIP is?
VoIP stands for Voice over Internet Protocol. VoIP is a phone service which operates using your high-speed Internet or data connection. There are mainly two kinds of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone or a computer headset with a microphone, respectively. When you use your phone or computer to call a number the call is sent over the Internet instead of over copper phone lines.
How does one place or receive a VoIP phone call?
With a phone-based service you would use VoIP the same way you use a regular landline, by picking up the phone to answer it or dialling a number to place a call. With a computer-based service, you can call using a headset with a microphone plugged into your computer.
How is the voice clarity?
The quality of VoIP voice has dramatically improved over the past few years, reaching the quality level of a landline phone and sometimes even exceeding that level. However, voice clarity may differ from provider to provider and will also depend upon the speed and quality of your broadband or data connection. Compass differentiates itself in the VoIP market by offering service only through our own or third party networks which support QoS (Quality of Service)
Can you give me a technical overview of VoIP?
As the name implies, Voice over IP refers to calls that traverse networks using Internet Protocol (IP). The voice stream is broken down into packets, compressed, and sent toward its final destination by various routes (as opposed to establishing a single, 'permanent' connection for the duration of the call as with a traditional phone line), depending on the most efficient paths given network congestion, etc. At the other end, the packets are reassembled, decompressed, and converted back into a voice stream by various hardware and software elements, depending on the nature of the call and its final destination.
Where does Compass have coverage for its VoIP service?
Anywhere the Compass wireless network has coverage or a third party provide such as Kordia, Telstra Clear, Telecom, Vector or Citylink have VoIP grade QoS network. This covers most locations nationwide. Service utilizing Compass wireless is the most cost effective option.
What about number ranges or keeping my existing number?
Compass have their own number ranges nationwide and interconnection with Telecom and Telstra Clear at three major and many smaller switching points nationwide. With LMNP (Local Mobile Number Portability) you now have the choice to easily transfer your phone numbers between communications companies with no additional monthly costs and restrictions previously associated with services such as customer linking.
